Improving healthcare through service design and patient empowerment technologies
Service design can provide tools for addressing challenges related to adoption of pervasive health technologies. In this workshop, we will connect people interested in design methods and approaches which address the specific needs of digitalization of healthcare, and possibilities of patient empowerment.
Scope and Topics
Digitalization of healthcare creates opportunities for services which allow patients to have a stronger role in their care. For example, shared decision-making tools can empower patients in care related decisions, sensor devices can help patients in building self-awareness of their health, and digital platforms provide new ways for patients to communicate with their peers and care professionals. Service design offers tools for harnessing these new digital enablers for patient empowerment through understanding ecosystems, user journeys and value co-creation models needed for successful implementation and adoption in context of care.
The motivation of the workshop is to connect people who have an interest in creating knowledge and tools addressing specific needs of designing services addressing the issues related to digitalization of services in healthcare context. In current service design methods, there is a gap in addressing digital nature of the service, for example interoperability, usability, security, personalization of the service pathway. In addition, there is need for addressing the specific characteristics of healthcare context in service design guidelines and approaches, such as designing for patient empowerment, health-behavior change or self-management of chronic diseases. This workshop aims at creating new knowledge on how service design methods, tools and approaches can help in addressing digitalization in healthcare.
The workshop welcome papers on:
- Tailored technologies and services for person/patient empowerment, from prevention to treatment.
- Caregiver-Patient collaboration frameworks for decision making.
- Specific approaches to tackle interoperability, usability, security, in the personalization of the clinical service pathway.
- Experiences of clinical pathway transformation driven by pervasive technologies.
- Cases of use of pervasive and social technologies for disease support.
- Description and application of service design methodologies in healthcare.
- Prospective studies on the potential of pervasive technologies as agent of change in traditional healthcare systems.
We invite both short (up to 4 pages) and long papers (up to 10 pages). The materials presented in the papers should not be published or under submission elsewhere. All submissions will be reviewed by the Program Committee and external experts to reach a decision on acceptance. In some cases, the Program Committee may decide to conditionally accept a paper to allow the authors to update their submission based on the committee’s feedback.
Proceedings will be published in the ACM Digital Library. Submissions must adhere to the double-column ACM format using SIGCHI template. Proceeding templates must be used for preparing the submissions (Word and LaTeX templates are available at https://www.acm.org/publications/proceedings-template). Please follow the instructions available at http://pervasivehealth.org/authors-kit/.
Selected papers will be invited to submit an extended version to the Electronic Jounal for Information Systems Evaluation.
Your paper must be submitted in PDF format to impactworkshop[at]gmail[dot]com.
Updated information on the workshop is available at IMPAcT Workshop website (http://www.grpss.ssr.upm.es/impactworkshop/).
- March 30th, 2018: Deadline for paper submissions to Workshop
- April 15th, 2018: Workshop paper notification
- April 22nd, 2018: Deadline for Camera ready submission
- May 21st, 2018: Workshop day
Ana M. Bernardos, Information Processing and Telecommunications Center, Universidad Politécnica de Madrid, Spain.
Minna Isomursu, IT-University of Copenhagen, Denmark.
Sanna Marttila, IT-University of Copenhagen, Denmark.
Gert-Jan de Vries, Philips Research, Eindhoven, The Netherlands.
Elisabetta Farella, Fondazione Bruno Kessler, Trento, Italy.
Eduardo Cañada, Hospital Universitario Infanta Sofía, Madrid, Spain.
Erik Grönvall, IT University of Copenhagen, Denmark.
Alberto Olmo, Universidad de Sevilla, Spain
Jelena Mirkovic, Oslo University Hospital HF Division of Medicine, Norway.
Luis Luque, Salumedia, Seville, Spain.
José R. Casar, IPTC, Universidad Politécnica de Madrid, Spain.
Tomas Sokoler, IT University of Copenhagen, Denmark.